SD-CAMFT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of CAMFT’s Board of Directors.
While SD-CAMFT goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the conference/workshop staff which will require intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances.
Event attendees and members are encouraged to voice their needs and concerns at the event itself and are also asked to provide feedback on our evaluation form. After the event occurs, the education chair follows up with event attendees with a thank you email encouraging further interaction if they are not satisfied with the current resolution. If all of these efforts do not satisfy the grievance, the participant may file a formal grievance as outlined below.
When a participant, files a grievance and expects action on the complaint, the following actions will be taken.
1. The participants will be asked to put their concerns in writing.
2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Education Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
3. If the grievance concerns a workshop offering, its’ content, level of presentation, or the facilities in which the workshop was offered, the Education Chair will mediate and will be the final arbitrator. If the participant requests action, the Education Chair will:
a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent year's workshop or
c. provide a partial or full refund of the workshop fee.
Actions 3b and 3c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
4. If the grievance concerns SD-CAMFT’s CE program, in a specific regard, the Education Chair will attempt to arbitrate.